Applications System Specialist Help Desk Specialist Technical Support Specialist User Support Analyst
","related_websites":null,"admission_rules":"There are no admissions requirements for this program.","admission_notes":"Fully Online.","graduation_rules":"","graduation_notes":"","status":"Active","PROGRAM_SUMMARY":"This program is offered as a Fully Online program. This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.
\n\nEstimated total program cost: $3,233.34
\n\nDetailed program cost information can be found in the College's Academic Catalog.
","PROGRAM_OWNERS":{"PROGRAM_OWNER":[{"FM_NAME":"John","L_NAME":"Long","TITLE":"Associate Dean, College of Computer Info and Tech","email":"long.john@spcollege.edu","phone_number":"727-341-4620"},{"FM_NAME":"Dr. Mark","L_NAME":"McKinney","TITLE":"Dean, College of Computer and Info Tech","email":"mckinney.mark@spcollege.edu","phone_number":""}]},"PROGRAM_OUTCOMES":{"PROGRAM_OUTCOME":[]},"COURSE_OPTIONS":[{"OPTION_HEADER":"","course_block_definition_title":"MAJOR CORE COURSES","course_option_notes":"","COURSE_BLOCKS":{"COURSE_BLOCK":[{"TITLE":"CET1171C","COURSE_TITLE":"Computer Repair Essentials","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CET","CourseNumber":"1171C"},{"TITLE":"CET1172C","COURSE_TITLE":"Computer Support Technician","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CET","CourseNumber":"1172C"},{"TITLE":"CGS1100","COURSE_TITLE":"Computer Applications","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CGS","CourseNumber":"1100"},{"TITLE":"CGS1515","COURSE_TITLE":"Spreadsheet Techniques and Programming","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CGS","CourseNumber":"1515"},{"TITLE":"CGS1545","COURSE_TITLE":"Database Techniques","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CGS","CourseNumber":"1545"},{"TITLE":"CTS1120","COURSE_TITLE":"Network Security Foundations","MIN_CREDIT_HRS":null,"MAX_CREDIT_HRS":null,"exception_identifier":"","or_higher_exceptions":"","program_course_rule":"","condition_title":"and","CoursePrefix":"CTS","CourseNumber":"1120"}]}}]},{"ACADEMIC_CAREER":null,"ACADEMIC_ORG":"CIT-LD","ACTIVE_STATUS":"Active: Admitting New Students","ADMISSION_NOTES":"Fully Online.","ADMISSION_REQUIREMENTS":"Yes","ADMISSION_RULES":"There are no admissions requirements for this program.","ARTICULATE":"Yes","ASSOCIATED_OCCUPATIONS":"","AUTHOR":"Ashe, Angela","COLLEGE_SCHOOL_DEPARTMENT":"College of Computer & Information Technology","COURSES_OFFERED":"Blended/Hybrid, Face-to-Face: Lecture Discussion, Online","CURRICUNET_ID":"618","DATES_HISTORY_NOTES":"2/12/2015: Deans Council approval. -K. Shaw","DEGREE_TYPE":"Certificate with Financial Aid Eligibility","DIPLOMA_DESCRIPTION":"Help Desk Support Specialist","FEASIBILITY_DATE":"2015-02-12 00:00:00.0","FEDERAL_CIP_CODE":"11.0103 - Information Technology","FIRST_TERM":"Summer 2017 (530)","FL_CIP_CODE":"0511010313 - Help Desk Support Technician CCC","FL_FRAMEWORK":"Yes","FLORIDA_PREREQUISITES":"No","GRADUATE":"Yes","GRADUATION_NOTES":"","GRADUATION_REQUIREMENTS":"No","GRADUATION_RULES":"","IN_STATE_TUITION":null,"JOB_PLACEMENT_RATE":null,"JOB_PLACEMENT_STUDENTS":null,"JOB_RELATED_OPPORTUNITIES":"Applications System Specialist Help Desk Specialist Technical Support Specialist User Support Analyst
","JOB_SOURCE":null,"JUSTIFICATION":"Financial aid eligibility status updated to CERTF per W. Kruger and PPA report.","LAST_GRADUATE_TERM":"Summer 2017 (530)","LIMITED_ACCESS":"No","MEDIAN_DEBT":null,"MEDIAN_LOAN_NOTE":null,"NON_CREDIT":"No","ON_TIME_GRADUATION_FISCAL_YEAR":null,"ON_TIME_GRADUATION_RATE":null,"ON_TIME_GRADUATION_SOURCE":null,"ON_TIME_GRADUATION_STUDENTS":null,"ONTIME_GRADUATION_WEBSITES":null,"OUT_OF_STATE_TUITION":null,"OWN_WEBPAGE":"Yes","PENDING_SACS_APPROVAL":null,"PEOPLESOFT_PLAN_DESCRIPTION":"Help Desk Support Specialist","PEOPLESOFT_SHORT_DESCRIPTION":null,"POST_BACCALAUREATE_CERT":null,"PRINT_PROGRAM_ON_DIPLOMA":"Yes","PRINT_PROGRAM_ON_TRANSCRIPT":"Yes","PROGRAM_APPROVED":"n/a","PROGRAM_CODE":"HDSK-CT","PROGRAM_DESIGN":"n/a","PROGRAM_NAME":"Help Desk Support Specialist","PROGRAM_NEED":"n/a","PROGRAM_SUMMARY":"This program is offered as a Fully Online program. This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.
\n\nEstimated total program cost: $3,233.34
\n\nDetailed program cost information can be found in the College's Academic Catalog.
","PROGRAM_TEACHOUT":"","PROGRAM_WAGE_ANALYSIS":"n/a","PROPOSAL_TYPE":"Curriculum Services Administrative Modification","RELATED_WEBSITES":null,"SOC_CODE":"SOC Code 15-1151 - Computer User Support Specialists","SOC_WEB_LINK":"","SPC_APPLICATION":"Yes","SPC_CREDITS":"18.00","STATE_CREDITS":"18.00","STATUS":"Active","STUDENTS_ADMITTED":"Fall, Spring, Summer","SUBMISSION_REASON":"Program Review","TRANSCRIPT_DESCRIPTION":"Help Desk Support Specialist","TUITION_FISCAL_YEAR":null,"TUITION_SOURCE":null,"TYPICAL_COSTS":null,"UPPER_DIVISION":"Lower Division","WHERE_ADMINISTERED":"Allstate Center, Clearwater Campus, Downtown Center, EpiCenter, Midtown Center, Seminole Campus, St. Petersburg/Gibbs Campus, Tarpon Springs Campus"}]}